How is this different from survey tools?

Survey tools capture structured responses at a point in time. Resonaa continuously analyzes the unstructured voice customers are already giving you across every channel.

Can we connect this to our existing tools?

Yes. Resonaa integrates with Zendesk, Intercom, Aircall, Gong, Salesforce, Slack, Linear, Jira, and many more — plus MCP for AI tools like Claude and ChatGPT.

Voice of Customer

You have feedback from every direction, but customers are still churning

Fragmented signals across channels mean you’re making decisions with an incomplete picture. Resonaa unifies the full customer voice so you see what actually drives churn, NPS, and retention.

Unify

Every customer signal, unified

Calls, tickets, WhatsApp, social (15+), meetings, surveys, and reviews all contribute to the same living Voice of Customer model with real business context.

Calls
Tickets
WhatsApp
Social (15+)
Meetings
Surveys & Reviews

Understand

From noise to evidence-backed themes

Adaptive clustering finds real patterns. Impact engine ties them to segments, revenue, and churn risk so you know what actually matters.

Adaptive taxonomy
Impact & churn correlation
Root cause + evidence
Executive live dashboards

Act

Action that reaches the whole company

Workflows, CRM updates, CDP sync, MCP for your AI tools, and auto-generated presentations turn insights into movement.

Automation engine
CRM & CDP sync
MCP + external AI
Presentation AI

One platform

Powered by the full Resonaa platform

Every solution runs on Resonaa's complete conversation intelligence stack.

Calls & Contact Centers

Full transcription, multi-speaker, objection & need detection, sentiment, and call scoring at scale.

Tickets & Conversations

Automatic classification, sub-ticket extraction, root cause, and repeat issue detection across all channels.

WhatsApp & Messaging

Structured business conversations with full context and AI analysis.

Social Listening & Inbox

Brand mentions, comments, DMs, and reviews from 15+ platforms in one unified view.

Meetings Intelligence

Zoom, Teams, Google Meet — auto-joined, transcribed, and analyzed for customer signals.

AI Copilot

Real-time assistance during calls with knowledge, context, and suggested responses.

Resonaa Coaching & Academy

100% conversation scoring, personalized coaching, and training workflows for teams.

Resonaa Sort & Reasoning

AI classification engine + deep insight extraction and automated reporting.

Automation & Workflows

Trigger workflows, create records, notify teams, and close the loop from any conversation.

Full CRM + Custom Objects

Auto-create and enrich records, segments, lead scoring, and deep customer context.

CDP & Data Platform Sync

Sync clean, structured customer understanding into Braze, Customer.io, and your warehouse.

MCP & AI Agents

Expose structured customer understanding to Claude, ChatGPT, Cursor, Slack, and custom agents.

Presentation AI

Automatically turn conversations and themes into stakeholder-ready presentations.

Advanced Analytics

Executive dashboards, trend velocity, competitive benchmarks, and custom reporting.

Use cases

Voice of Customer teams use Resonaa to

Reduce Churn

Catch the issues that actually correlate with customers leaving.

Improve NPS & CSAT

Focus on the drivers that move the metrics leadership cares about.

Align Product & CX

Give both teams the same evidence-based view of customer reality.

Close the Loop at Scale

Route insights into the right systems with owners and follow-up.

Power AI Agents & Executives

Give Claude, ChatGPT, and leadership the same structured customer truth via MCP and Presentation AI.

growth from mapping feedback to revenue

80%

faster insight-to-decision time

FAQ

Frequently asked questions

Voice of customer software collects, unifies, and analyzes feedback from every channel to surface the patterns product and CX teams need to make faster, more confident decisions.

Get started with Voice of Customer

Leading teams power their customer intelligence with Resonaa — connect your channels and see value in the first week.