What’s the difference between this and just reading tickets or using ChatGPT?

Generic tools summarize individual conversations. Resonaa maintains a structured, living view of issues across all channels, ranked by real business impact and recurrence.

Customer Experience

Find what’s driving churn and repeat support

Continuously track recurring issues across tickets, calls, surveys, and reviews, ranked by support contacts, escalations, and churn risk.

Detect

Every warning sign, in one live view

Tickets, calls, WhatsApp, social, surveys, and cancel reasons feed the same engine so you see the real recurring issues driving repeat support and churn.

Tickets & Calls
WhatsApp
Social (15+)
Surveys & Reviews
Cancel reasons

Assist

Copilot + Coaching that actually improves outcomes

Real-time assistance during conversations plus post-conversation coaching and 100% scoring so agents get better while the system learns.

Real-time Copilot
100% QA scoring
Personalized coaching
Academy content

Resolve

From signal to resolution at scale

Automation, workflows, CRM updates, escalations, and closed-loop tracking turn every insight into measurable CX improvement.

Smart workflows
Escalation routing
CRM enrichment
Impact tracking

One platform

Powered by the full Resonaa platform

Every solution runs on Resonaa's complete conversation intelligence stack.

Calls & Contact Centers

Full transcription, multi-speaker, objection & need detection, sentiment, and call scoring at scale.

Tickets & Conversations

Automatic classification, sub-ticket extraction, root cause, and repeat issue detection across all channels.

WhatsApp & Messaging

Structured business conversations with full context and AI analysis.

Social Listening & Inbox

Brand mentions, comments, DMs, and reviews from 15+ platforms in one unified view.

Meetings Intelligence

Zoom, Teams, Google Meet — auto-joined, transcribed, and analyzed for customer signals.

AI Copilot

Real-time assistance during calls with knowledge, context, and suggested responses.

Resonaa Coaching & Academy

100% conversation scoring, personalized coaching, and training workflows for teams.

Resonaa Sort & Reasoning

AI classification engine + deep insight extraction and automated reporting.

Automation & Workflows

Trigger workflows, create records, notify teams, and close the loop from any conversation.

Full CRM + Custom Objects

Auto-create and enrich records, segments, lead scoring, and deep customer context.

Real-time Copilot for Agents

Give agents the right answer, context, and suggested actions the moment they need it.

MCP & AI Agents

Expose structured customer understanding to Claude, ChatGPT, Cursor, Slack, and custom agents.

Presentation AI

Automatically turn conversations and themes into stakeholder-ready presentations.

Advanced Analytics

Executive dashboards, trend velocity, competitive benchmarks, and custom reporting.

Use cases

CX teams use Resonaa to

Reduce Repeat Contacts

Identify the issues causing the same customers to come back again and again.

Protect High-Value Accounts

See which problems are hitting your best customers and biggest revenue segments.

Prove Churn Risk to Product & Leadership

Back every escalation with real contact volume, CSAT drops, and cancel reasons.

Close the Loop at Scale

Route issues with context into the right workflows and track resolution impact.

Level Up Every Agent with AI

Real-time Copilot + Coaching + 100% scoring turns every conversation into a training opportunity.

$1M

saved a year on support

220M+

customer feedback analyzed

FAQ

Frequently asked questions

Resonaa surfaces the issues causing the highest volume of repeat contacts and links them directly to churn risk and high-value customers, with the evidence needed to escalate and fix the root cause.

Get started with Customer Experience

Leading teams power their customer intelligence with Resonaa — connect your channels and see value in the first week.