The voice of your
customer, across every channel.
One platform for contact centers — connect calls, meetings, tickets, WhatsApp, phone numbers, and social listening across LinkedIn, Facebook, Facebook Groups and Reddit. Every conversation becomes structured themes, objections, needs and sentiment.
Resonaa is a Voice of Customer platform built for contact centers. It listens across every channel — calls, meetings, tickets, emails, WhatsApp, phone numbers, and social listening on LinkedIn, Facebook, Facebook Groups and Reddit — extracts structured signals (themes, objections, needs, opportunities, sentiment), and routes them straight into your CRM and CDP. No manual tagging. No disconnected dashboards.
Every customer conversation, decoded
Resonaa reads every word, every pause, every objection — and turns it into structured signals your contact center can act on immediately.
Pricing pushback, trust worries, competitor mentions, timing hesitations — detected, categorized and tallied across every conversation.
Feature asks, integration gaps, workflow blockers — clustered by topic and ranked by how often customers are actually asking.
Buying signals, expansion cues, renewal confidence and churn risk — scored per account so your team knows who to call first.
Six signal layers from every conversation
Each customer interaction is parsed into structured layers of intelligence. You pick which ones flow to which tool.
Resonaa surfaces the themes driving every channel so product, marketing, and CS work from the same truth.
Listen everywhere your customers are talking
Calls, meetings, tickets, emails, WhatsApp, phone numbers, and social listening — all unified into one Voice of Customer layer, automatically.
Sales calls, support calls, and contact-center conversations from your phone numbers — transcribed and analyzed with speaker-level intent, objections and sentiment.
Zoom, Google Meet, Microsoft Teams — the discovery call, the renewal review, the onboarding session. Every meeting becomes structured VoC data.
Support history analyzed for frustration patterns, repeat issues, and unmet product needs — without waiting for a CSAT survey.
Inbound and outbound threads parsed for objections, needs, sentiment and buying signals — linked back to the right customer record.
WhatsApp, chatbots, live chat and DMs — the personal messaging conversations that usually disappear now land in your VoC layer automatically.
Public mentions and conversations across LinkedIn, Facebook, Facebook Groups and Reddit — scanned by keyword and folded into the same VoC layer as your owned channels.
Transcripts and outcomes from your voice and text AI agents feed the same VoC pipeline as your human-led conversations.
Plug into every tool your customers actually talk through
Resonaa ingests conversations from the calling, meeting, ticketing, email, messaging, social and AI-agent platforms your team already uses — no data migration needed.
Calls & contact centers
Sales calls, support calls, and contact-center conversations — ingested with speaker, transcript and sentiment.
Aircall
Genesys
Maqsam
ZIWO
3CXMeetings
Discovery calls, QBRs, onboarding sessions — joined, transcribed, and parsed into VoC data.
Zoom
Google Meet
Microsoft TeamsHelpdesks & tickets
Support history parsed for frustration patterns, repeat issues and unmet product needs.
Zendesk
Freshdesk
Zoho Desk
OdooEmail & inboxes
Inbound and outbound threads parsed for objections, needs, sentiment and buying signals.
WhatsApp & messaging
WhatsApp, live chat and DMs — the personal channels that used to disappear now feed VoC.
WhatsApp
Slack
Freshchat
Respond.io
ChatbaseSocial listening
Keyword listening across public social — LinkedIn, Facebook, Facebook Groups, Reddit and X — folded into your VoC layer.
AI voice & text agents
Transcripts and outcomes from your AI agents feed the same VoC pipeline as human conversations.
ElevenLabs
VAPI
Retell AI
Bland AIEvery detected signal flows straight into the systems your team already uses
From a spoken objection to a CRM field, a pipeline stage update, a workflow trigger or a CDP event — automatically and in near real time.
Write signals back to the right customer record — no manual logging.
Move deals forward or flag at-risk accounts based on what was said.
Trigger follow-ups, alerts, and playbooks the moment a signal is detected.
Stream events to Segment, mParticle, Snowflake — activate downstream.
Push VoC signals into every activation tool you already own
Resonaa speaks the native format of every major CDP, data warehouse, and CRM — so marketing, data, and revenue teams can activate customer voice, not just store it.
Turn Voice of Customer into first-party audience data.
Stream structured VoC events into Segment — themes, objections, intent scores, sentiment shifts — ready to route to every downstream destination.
Objection detected, need captured, intent scored — each becomes a Track or Identify call tied to the customer profile.
Build audiences like "mentioned pricing objection last 30 days" or "asked for SSO" with no manual tagging.
Segment routes VoC audiences to ad platforms, email, in-app messaging, and data warehouses automatically.
Marketing stops guessing what customers want. Revenue operates on real signals, not form fields.
Activate VoC signals in every tool your team already owns
Resonaa ships a structured VoC stream into your CDP, data warehouse, CRM, and activation tools — so marketing, data and revenue teams can act on customer voice, not just store it.
Customer data platforms
Stream structured VoC events into your CDP — themes, objections, intent, sentiment — ready for any destination.
Segment
mParticle
RudderStack
Hightouch
CensusData warehouses
Purpose-built VoC tables delivered to your warehouse — ML-ready, BI-ready, joined on customer_id.
CRMs & revenue stack
Write VoC signals as native fields, timeline activity, and list memberships on the records you already own.
Pipedrive
Resonaa CRMActivation & analytics
Personalize messaging, email, and in-app experiences on what customers actually say.
Braze
Mailchimp
CleverTap
Customer.ioOne VoC layer. Every contact-center team suddenly smarter.
When customer voice flows into the right system with structure, every team works from the same truth — and moves faster because of it.
Support & CX
See which issues keep repeating, which channels frustrate customers most, and which agents consistently turn negative sentiment around.
QA & coaching
Score every conversation automatically, surface coaching moments, and track how objection handling improves across the floor.
Revenue & CS
Catch churn risk before it shows up in billing. Spot expansion signals the moment a customer hints at them. Walk into every renewal with the full picture.
Marketing & data
Activate VoC audiences in your CDP. Build segments from what customers actually say — including social listening — not what you guess they want.
Ask anything about the voice of your customers
Resonaa reads every conversation, every signal, every channel — and gives your team one clear answer in seconds. No SQL, no dashboards to build.
What are the top 5 objections this quarter and which accounts raised them?
1. Pricing (38 mentions) — Acme Co, Globex, Initech. 2. Integrations (22) — mostly mid-market. 3. Security / SSO (14) — all enterprise. 4. Timing / Q4 budgets (9). 5. Competitor X (7) — open to switching. Full account list + quotes in the attached report.
Questions contact centers ask before rolling out VoC
What Resonaa extracts, how it connects, where the data goes, and how fast it moves.
Voice of Customer analytics is the practice of extracting structured signals — themes, objections, needs, opportunities — from everything your customers say across every channel. Resonaa does it automatically using AI, so no one has to tag conversations manually.
Calls and contact-center phone numbers, meetings, support tickets, emails, WhatsApp and messaging, AI voice + text agents, and social listening across LinkedIn, Facebook, Facebook Groups, Reddit and X. If the customer says it, Resonaa captures it.
Resonaa scans public social conversations by keyword across LinkedIn, Facebook, Facebook Groups, Reddit and X, then runs the same theme, sentiment and intent extraction it runs on your owned channels — so social mentions land in the same VoC layer as calls and tickets.
Themes, objections, concerns, needs, feature requests, opportunities, intent scores, sentiment, emotion, competitor mentions — each as its own structured field linked back to the customer record and the original transcript.
Yes. Resonaa has native connectors for Segment, mParticle, RudderStack, Snowflake, BigQuery, HubSpot, Salesforce, and more. Every extracted signal can stream out as an event or as a field on the customer record.
Signals are extracted during or immediately after the conversation. Most events reach the CRM and CDP in seconds, not hours.
Yes. Resonaa handles conversations in English, Arabic, French, Spanish, Portuguese, and more — signals are extracted consistently regardless of language.
SOC 2, GDPR-aligned data handling, per-company encryption at rest, and full audit logs. VoC data stays inside your tenant and is never used to train shared models.
Your customers are already telling you everything.
Start listening with structure across every channel, and watch every contact-center team move faster.