The voice of your
customer, across every channel.
One platform that listens across calls, meetings, tickets, WhatsApp and social — turning every conversation into structured themes, objections, needs and sentiment, synced straight to your CRM and CDP.
Resonaa is a Voice of Customer platform built for contact centers. It listens across every channel — calls, meetings, tickets, emails, WhatsApp, phone numbers, and social listening on LinkedIn, Facebook, Facebook Groups and Reddit — extracts structured signals (themes, objections, needs, opportunities, sentiment), and routes them straight into your CRM and CDP. No manual tagging. No disconnected dashboards.
Your unfair customer-intelligence advantage
Listen deeper, act faster, and grow smarter. Resonaa turns every conversation, mention, and AI answer about your brand into signals your team can act on.
Six signal layers from every conversation
Each customer interaction is parsed into structured layers of intelligence. You pick which ones flow to which tool.
Resonaa surfaces the themes driving every channel so product, marketing, and CS work from the same truth.
From raw conversations to revenue action
One pipeline does the work: connect your channels, let the AI extract the signals, route them into the tools you own, and act before the moment passes.
Resonaa starts listening the moment a channel is connected — calls, tickets, messages and mentions all land in the same VoC layer.
Plug into every tool your customers actually talk through
Resonaa ingests conversations from the calling, meeting, ticketing, email, messaging, social and AI-agent platforms your team already uses — no data migration needed.
Connect your dialer once and every call is transcribed, scored and decoded into objections, needs and churn risk — automatically.
Aircall
Genesys
Maqsam
ZIWO
3CXActivate VoC signals in every tool your team already owns
Resonaa ships a structured VoC stream into your CDP, data warehouse, CRM, and activation tools — so marketing, data and revenue teams can act on customer voice, not just store it.
Resonaa publishes every extracted signal as a clean event with the customer ID attached — segment, sync and activate it like any other behavioral data.
Segment
mParticle
RudderStack
Hightouch
CensusOne Voice of Customer layer, every team aligned
Our consolidated platform helps every team shatter silos, drop disconnected dashboards, and rally your whole organization around what customers actually say.
Get trusted insight into what frustrates customers before they leave.
- Spot repeat issues before they spike ticket volume
- Cut resolution time with root-cause clusters
- Flag churn-risk accounts from frustrated sentiment
“Resonaa surfaced the repeat issues we kept missing. The team finally fixes the root cause instead of the loudest ticket.”
Lena HartmanHead of Customer Experience
Get trusted insight into what frustrates customers before they leave.
- Spot repeat issues before they spike ticket volume
- Cut resolution time with root-cause clusters
- Flag churn-risk accounts from frustrated sentiment
“Resonaa surfaced the repeat issues we kept missing. The team finally fixes the root cause instead of the loudest ticket.”
Lena HartmanHead of Customer ExperienceQuestions contact centers ask before rolling out VoC
What Resonaa extracts, how it connects, where the data goes, and how fast it moves.
Voice of Customer analytics is the practice of extracting structured signals — themes, objections, needs, opportunities — from everything your customers say across every channel. Resonaa does it automatically using AI, so no one has to tag conversations manually.
Calls and contact-center phone numbers, meetings, support tickets, emails, WhatsApp and messaging, AI voice + text agents, and social listening across LinkedIn, Facebook, Facebook Groups, Reddit and X. If the customer says it, Resonaa captures it.
Resonaa scans public social conversations by keyword across LinkedIn, Facebook, Facebook Groups, Reddit and X, then runs the same theme, sentiment and intent extraction it runs on your owned channels — so social mentions land in the same VoC layer as calls and tickets.
Themes, objections, concerns, needs, feature requests, opportunities, intent scores, sentiment, emotion, competitor mentions — each as its own structured field linked back to the customer record and the original transcript.
Yes. Resonaa has native connectors for Segment, mParticle, RudderStack, Snowflake, BigQuery, HubSpot, Salesforce, and more. Every extracted signal can stream out as an event or as a field on the customer record.
Signals are extracted during or immediately after the conversation. Most events reach the CRM and CDP in seconds, not hours.
Yes. Resonaa handles conversations in English, Arabic, French, Spanish, Portuguese, and more — signals are extracted consistently regardless of language.
SOC 2, GDPR-aligned data handling, per-company encryption at rest, and full audit logs. VoC data stays inside your tenant and is never used to train shared models.
Your customers are already telling you everything.
Start listening with structure across every channel, and watch every contact-center team move faster.