Privacy Policy

Last Updated: November 2025

At Resonaa, we take your privacy and data security seriously. This Privacy Policy explains in detail how we collect, use, protect, and share your information when you use our conversation intelligence platform.

1. Information We Collect

1.1 Account Information

When you create a Resonaa account, we collect information such as: full name, email address, phone number, company name, job title, and encrypted password. We may also collect billing and payment information to process subscriptions.

1.2 Conversation and Call Data

Our platform analyzes conversations and calls that you upload or record through our service, including: audio recordings, transcripts, metadata (date, duration, participants), and analysis results (sentiment, topics, classifications). We process this data to provide our conversation intelligence services.

1.3 Integration Data

When you connect Resonaa to other tools (such as CRM, Zoom, Teams, Gmail, WhatsApp), we collect data necessary to provide the integration, including: access tokens, meeting IDs, contact data, and communication logs. We only use the permissions necessary to provide the requested functionality.

1.4 Usage and Analytics Information

We collect information about how you use the platform, including: IP addresses, browser and device type, operating system, pages visited, features used, and time spent on the platform. We use this information to improve our services and user experience.

1.5 Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, authenticate your sessions, and analyze platform usage. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining conversation intelligence services, including call analysis, auto-categorization, and analytics
• Processing and analyzing audio recordings and transcripts using AI and machine learning
• Generating insights, reports, and dashboards about sales and support performance
• Enabling integrations with third-party tools (CRM, meeting platforms, communication tools)
• Sending product notifications, updates, and administrative communications
• Improving and developing new features and functionality for the platform
• Ensuring security, preventing fraud, and complying with legal obligations
• Providing customer support and technical assistance

3. Information Sharing and Disclosure

We do not sell your personal information or conversation data to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted service providers who help us operate our business, such as: cloud hosting providers (AWS, Google Cloud), payment processors, email service providers, and analytics tools. All service providers are contractually obligated to protect your data and comply with privacy standards.

3.2 Within Your Organization

Members of your team with appropriate permissions can access data uploaded or created within your organization's account. You can control access permissions through team management settings.

3.3 Legal Compliance

We may disclose your information if required by law, in response to a valid legal order, to protect our rights or the rights of others, or to prevent illegal activities.

3.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security and Protection

We implement comprehensive security measures to protect your information:

• End-to-end encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access controls: Multi-factor authentication (MFA), Single Sign-On (SSO), and role-based access control (RBAC)
• Compliance: SOC 2 Type II certified, GDPR compliant, and CCPA compliant
• Security monitoring: 24/7 monitoring for suspicious activities and security threats
• Audit trails: Comprehensive tracking of data access and changes for compliance purposes
• Data backups: Regular encrypted backups with disaster recovery procedures
• Data residency: You can choose the geographic region for your data storage

5. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide services. You can delete data at any time through the platform. Upon account termination, we will delete or anonymize your data within 90 days, unless required to retain it for legal or regulatory purposes.

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data that we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal data in certain circumstances
• Restriction: Request restriction of processing your personal data
• Withdraw consent: Withdraw your consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at privacy@resonaa.com.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable laws and that your data receives an adequate level of protection through mechanisms such as Standard Contractual Clauses.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: