What is conversation intelligence?

Conversation intelligence is AI-powered technology that analyzes sales calls and meetings to extract insights, identify patterns, and provide coaching recommendations. It helps sales teams understand what works in their conversations and replicate success across the team.

How does Resonaa's AI call coaching work?

Resonaa's AI analyzes your calls in real-time, identifying key moments, objections, and opportunities. It provides live coaching prompts during calls and generates detailed post-call analysis with actionable feedback to improve performance.

What is the difference between Resonaa and Gong?

Resonaa offers similar conversation intelligence features to Gong but with key differences: more affordable pricing, Arabic language support, real-time coaching during calls, and a 14-day free trial with no credit card required. Resonaa is ideal for teams that need multilingual support and budget-friendly options.

Can Resonaa transcribe calls in multiple languages?

Yes, Resonaa supports multiple languages including English and Arabic. Our AI accurately transcribes and analyzes conversations in both languages, making it ideal for teams in the Middle East and international businesses.

How long does it take to set up Resonaa?

Resonaa can be set up in under 10 minutes. Simply sign up, connect your phone system or meeting tools (Zoom, Google Meet, Teams), and start recording calls. No technical expertise required.

Is there a free trial for Resonaa?

Yes, Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. You can analyze unlimited calls during the trial period.

What integrations does Resonaa support?

Resonaa integrates with popular tools including Zoom, Google Meet, Microsoft Teams, WhatsApp, Slack, Salesforce, HubSpot, Zendesk, and more. We support both phone calls and video meetings.

How does conversation intelligence improve sales?

Conversation intelligence improves sales by: 1) Identifying what top performers do differently, 2) Providing real-time coaching to handle objections, 3) Automating call notes and follow-ups, 4) Tracking key metrics like talk-to-listen ratio, and 5) Enabling managers to coach at scale.

Is my call data secure with Resonaa?

Yes, Resonaa is built with enterprise-grade security. We use encryption for data in transit and at rest, comply with GDPR and data protection regulations, and never share your data with third parties. You own your data.

Who uses conversation intelligence software?

Conversation intelligence is used by sales teams, customer success managers, support teams, and marketing teams. Common roles include SDRs, Account Executives, Sales Managers, VP of Sales, and Customer Success Managers who want to improve call performance and customer interactions.

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Privacy Policy

Last Updated: November 2025

At Resonaa, we take your privacy and data security seriously. This Privacy Policy explains in detail how we collect, use, protect, and share your information when you use our conversation intelligence platform.

1. Information We Collect

1.1 Account Information

When you create a Resonaa account, we collect information such as: full name, email address, phone number, company name, job title, and encrypted password. We may also collect billing and payment information to process subscriptions.

1.2 Conversation and Call Data

Our platform analyzes conversations and calls that you upload or record through our service, including: audio recordings, transcripts, metadata (date, duration, participants), and analysis results (sentiment, topics, classifications). We process this data to provide our conversation intelligence services.

1.3 Integration Data

When you connect Resonaa to other tools (such as CRM, Zoom, Teams, Gmail, WhatsApp), we collect data necessary to provide the integration, including: access tokens, meeting IDs, contact data, and communication logs. We only use the permissions necessary to provide the requested functionality.

1.4 Usage and Analytics Information

We collect information about how you use the platform, including: IP addresses, browser and device type, operating system, pages visited, features used, and time spent on the platform. We use this information to improve our services and user experience.

1.5 Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, authenticate your sessions, and analyze platform usage. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and maintaining conversation intelligence services, including call analysis, auto-categorization, and analytics
Processing and analyzing audio recordings and transcripts using AI and machine learning
Generating insights, reports, and dashboards about sales and support performance
Enabling integrations with third-party tools (CRM, meeting platforms, communication tools)
Sending product notifications, updates, and administrative communications
Improving and developing new features and functionality for the platform
Ensuring security, preventing fraud, and complying with legal obligations
Providing customer support and technical assistance

3. Information Sharing and Disclosure

We do not sell your personal information or conversation data to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted service providers who help us operate our business, such as: cloud hosting providers (AWS, Google Cloud), payment processors, email service providers, and analytics tools. All service providers are contractually obligated to protect your data and comply with privacy standards.

3.2 Within Your Organization

Members of your team with appropriate permissions can access data uploaded or created within your organization's account. You can control access permissions through team management settings.

3.3 Legal Compliance

We may disclose your information if required by law, in response to a valid legal order, to protect our rights or the rights of others, or to prevent illegal activities.

3.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security and Protection

We implement comprehensive security measures to protect your information:

End-to-end encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access controls: Multi-factor authentication (MFA), Single Sign-On (SSO), and role-based access control (RBAC)
Compliance: SOC 2 Type II certified, GDPR compliant, and CCPA compliant
Security monitoring: 24/7 monitoring for suspicious activities and security threats
Audit trails: Comprehensive tracking of data access and changes for compliance purposes
Data backups: Regular encrypted backups with disaster recovery procedures
Data residency: You can choose the geographic region for your data storage

5. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide services. You can delete data at any time through the platform. Upon account termination, we will delete or anonymize your data within 90 days, unless required to retain it for legal or regulatory purposes.

6. Your Privacy Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data that we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a structured, commonly used format
Objection: Object to processing of your personal data in certain circumstances
Restriction: Request restriction of processing your personal data
Withdraw consent: Withdraw your consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at privacy@resonaa.com.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable laws and that your data receives an adequate level of protection through mechanisms such as Standard Contractual Clauses.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Resonaa

Email: privacy@resonaa.com

Support: support@resonaa.com

Website: https://resonaa.com

Our Commitment to Privacy

At Resonaa, we believe privacy is a fundamental right. We are committed to being transparent about our data practices and empowering you with control over your information. If you have any questions or concerns, our team is always here to help.