Turn customer signals into automated action with AI agents
Build visual workflows and deploy AI agents from one platform. Trigger automations when themes spike, sentiment drops, or buying intent appears — then route actions across CRM, WhatsApp, Slack, email and webhooks.
Design flows that start when customers speak
Every extracted signal can become a trigger. Drag-and-drop flows with conditions from calls, tickets, CRM changes, forms and schedules — no code required.
- Fire workflows when themes, objections or sentiment shift.
- Branch on VoC context — intent score, churn risk or any CRM field.
- Add voice and text agent nodes with full transcript capture.
- Insert AI steps to classify, summarize and draft inside the flow.
Describe the workflow. Resonaa drafts the flow.
Ask for the trigger, conditions and outcomes in plain language — Resonaa suggests the structure, branches and integration steps for your team to review.
- Generate complete workflows from a single prompt.
- AI drafts triggers, conditions and action branches.
- Review and publish with human approval gates built in.
- Run history shows which branch fired and what completed.
Actions across every tool your team uses
Workflows do not stop at Resonaa. Push updates, messages and events into WhatsApp, Slack, CRM, helpdesk, webhooks and 100+ integrations.
- Send WhatsApp messages, Slack alerts and emails from one branch.
- Write CRM fields, move stages and sync segment changes.
- Create tickets, call webhooks and trigger voice AI agents.
- Push to Linear, Mailchimp and scheduled recurring jobs.
Start from any signal. Act on any channel.
Workflows fire on calls, tickets, CRM changes, forms and schedules — then push actions across every tool your team already uses.
From customer signal to automated action
Everything you need to build workflows, deploy AI agents, and route the right response across every channel — in one place.
Visual workflow builder
Drag-and-drop flows with triggers from calls, tickets, CRM changes, forms, surveys and schedules — no code required.
Branch on VoC context
Route by theme, objection, sentiment, intent score, churn risk or any CRM field already on the customer record.
AI agents
Deploy voice and text agents that handle conversations, then feed transcripts back into the same VoC pipeline.
Cross-channel actions
Send WhatsApp messages, Slack alerts, emails, webhooks, CRM updates, tasks and segment changes from one flow.
Get started with Workflow & AI Agent
Build workflows and deploy AI agents that start when customers speak — and route the right response every time.