Social Inbox
Social Inbox and Resonaa: analyze comments alongside every feedback channel
Social conversations happen in DMs, comment threads, and reviews across a dozen platforms. Resonaa Social Inbox unifies every channel you can connect — so your team replies from one place with full customer context.
Why use Resonaa Social Inbox?
Social Inbox is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads.
- Connect Facebook, Instagram, X, LinkedIn, YouTube, Reddit, and more
- Reply to DMs, comments, and reviews from a unified inbox
- Triage social threads like tickets with assignment and workflows
- See per-platform capability matrix — know what each network supports
- Sync with Social Listening for analytics and keyword mentions
Whether you are launching a feature, improving support, or building your product roadmap, the Social Inbox integration ensures customer voice shows up where decisions are made.
How Social Inbox works
Connect accounts via OAuth in Social Inbox. Capabilities vary by platform — Instagram supports DMs and comments, YouTube supports comments only, Google Business supports reviews. Check the capability matrix after connect.
Social Inbox <> Resonaa Integration use cases you'll love
Go beyond vanity metrics. Here are sample reports teams build in Resonaa:
Launch Sentiment
How did people react to your latest release on social?
Campaign Performance
Understand sentiment shifts across paid vs organic.
Pre-Purchase Questions
Surface top questions customers ask before they buy.
Support Issue Detection
Catch emerging issues early and route to the right team.
Competitor Mentions
See how often competitors are referenced and in what context.
Feature Requests & Ideas
Capture suggestions that show up repeatedly in customer feedback.
What you'll need to get started with the Social Inbox <> Resonaa Integration
- A Social Inbox business or brand account with admin access
- Resonaa Social Inbox or Social Listening enabled
- OAuth permissions for the connected platform where applicable
Getting the Social Inbox <> Resonaa Integration set up
- In Resonaa, go to Integrations
- Search for Social Inbox and open the setup page
- Authorize Social Inbox and confirm permissions
- Choose what to sync and configure field mapping if needed
- Confirm permissions and finish setup
- That's it — you'll start seeing Social Inbox feedback inside Resonaa shortly.
What metadata is included in the Social Inbox <> Resonaa Integration?
- Comment or mention timestamp
- Social Inbox post or video link
- Parent content details and author
- Unique identifiers for each item
- Content type and threading context
Frequently asked questions
What is the Resonaa Social Inbox integration?
Social conversations happen in DMs, comment threads, and reviews across a dozen platforms. Resonaa Social Inbox unifies every channel you can connect — so your team replies from one place with full customer context.
How does Resonaa integrate with Social Inbox?
Connect accounts via OAuth in Social Inbox. Capabilities vary by platform — Instagram supports DMs and comments, YouTube supports comments only, Google Business supports reviews. Check the capability matrix after connect.
Why should I integrate Social Inbox with Resonaa for voice of customer?
Social Inbox is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads. Connect Facebook, Instagram, X, LinkedIn, YouTube, Reddit, and more Reply to DMs, comments, and reviews from a unified inbox Triage social threads like tickets with assignment and workflows See per-platform capability matrix — know what each network supports Sync with Social Listening for analytics and keyword mentions Whether you are launching a feature, improving support, or building your product roadmap, the Social Inbox integration ensures customer voice shows up where decisions are made.
What do I need to connect Social Inbox to Resonaa?
A Social Inbox business or brand account with admin access Resonaa Social Inbox or Social Listening enabled OAuth permissions for the connected platform where applicable
How do I set up the Resonaa Social Inbox integration?
In Resonaa, go to Integrations Search for Social Inbox and open the setup page Authorize Social Inbox and confirm permissions Choose what to sync and configure field mapping if needed Confirm permissions and finish setup That's it — you'll start seeing Social Inbox feedback inside Resonaa shortly.
What metadata does Resonaa capture from Social Inbox?
Comment or mention timestamp; Social Inbox post or video link; Parent content details and author; Unique identifiers for each item; Content type and threading context
What use cases does the Resonaa Social Inbox integration support?
Launch Sentiment: How did people react to your latest release on social? Campaign Performance: Understand sentiment shifts across paid vs organic. Pre-Purchase Questions: Surface top questions customers ask before they buy. Support Issue Detection: Catch emerging issues early and route to the right team. Competitor Mentions: See how often competitors are referenced and in what context. Feature Requests & Ideas: Capture suggestions that show up repeatedly in customer feedback.