Google Business
Google Business and Resonaa: analyze comments alongside every feedback channel
Google Business reviews are some of the highest-intent customer voice you can capture — star ratings, location feedback, and service complaints in public. Resonaa pulls every review into your VoC dashboard.
Why integrate Google Business with Resonaa?
Google Business is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads.
- Ingest and analyze Google Business feedback for themes and sentiment
- Unify social voice with reviews, surveys, support tickets, and calls
- Monitor conversations in near real time to catch emerging issues
- See full context including post details and threaded replies
- Review sync
Whether you are launching a feature, improving support, or building your product roadmap, the Google Business integration ensures customer voice shows up where decisions are made.
How the Google Business <> Resonaa integration works
Connect Google Business through Resonaa Social Inbox or Social Listening. Data refreshes on a regular cadence so your VoC reports stay current — no exporting or copy-pasting required.
Note: This integration focuses on Google Business reviews and review replies. Social posts are not included.
Google Business <> Resonaa Integration use cases you'll love
Go beyond vanity metrics. Here are sample reports teams build in Resonaa:
Launch Sentiment
How did people react to your latest release on social?
Campaign Performance
Understand sentiment shifts across paid vs organic.
Pre-Purchase Questions
Surface top questions customers ask before they buy.
Support Issue Detection
Catch emerging issues early and route to the right team.
Competitor Mentions
See how often competitors are referenced and in what context.
Feature Requests & Ideas
Capture suggestions that show up repeatedly in customer feedback.
What you'll need to get started with the Google Business <> Resonaa Integration
- A Google Business Profile with owner or manager access
- Google account for OAuth
- Resonaa Social Inbox enabled
Getting the Google Business <> Resonaa Integration set up
- In Resonaa, go to Integrations → Social Inbox
- Connect Google Business
- Authorize and select locations
- Enable review sync and reply from inbox
- Reviews appear with sentiment scoring
What metadata is included in the Google Business <> Resonaa Integration?
- Review timestamp and star rating
- Google Business location name and link
- Reviewer name (as provided by Google)
- Full review text and reply thread
- Unique review identifiers
- Sentiment score and location tags
Frequently asked questions
What is the Resonaa Google Business integration?
Google Business reviews are some of the highest-intent customer voice you can capture — star ratings, location feedback, and service complaints in public. Resonaa pulls every review into your VoC dashboard.
How does Resonaa integrate with Google Business?
Connect Google Business through Resonaa Social Inbox or Social Listening. Data refreshes on a regular cadence so your VoC reports stay current — no exporting or copy-pasting required. Note: This integration focuses on Google Business reviews and review replies. Social posts are not included.
Why should I integrate Google Business with Resonaa for voice of customer?
Google Business is where launches go viral, communities form, and support conversations happen in public. Without structure, those comments stay buried in threads. Ingest and analyze Google Business feedback for themes and sentiment Unify social voice with reviews, surveys, support tickets, and calls Monitor conversations in near real time to catch emerging issues See full context including post details and threaded replies Review sync Whether you are launching a feature, improving support, or building your product roadmap, the Google Business integration ensures customer voice shows up where decisions are made.
What do I need to connect Google Business to Resonaa?
A Google Business Profile with owner or manager access Google account for OAuth Resonaa Social Inbox enabled
How do I set up the Resonaa Google Business integration?
In Resonaa, go to Integrations → Social Inbox Connect Google Business Authorize and select locations Enable review sync and reply from inbox Reviews appear with sentiment scoring
What metadata does Resonaa capture from Google Business?
Review timestamp and star rating; Google Business location name and link; Reviewer name (as provided by Google); Full review text and reply thread; Unique review identifiers; Sentiment score and location tags
What use cases does the Resonaa Google Business integration support?
Launch Sentiment: How did people react to your latest release on social? Campaign Performance: Understand sentiment shifts across paid vs organic. Pre-Purchase Questions: Surface top questions customers ask before they buy. Support Issue Detection: Catch emerging issues early and route to the right team. Competitor Mentions: See how often competitors are referenced and in what context. Feature Requests & Ideas: Capture suggestions that show up repeatedly in customer feedback.
