ElevenLabs
ElevenLabs and Resonaa: analyze AI agent calls alongside every feedback channel
ElevenLabs is a critical source of real, unfiltered customer voice. With Resonaa's ElevenLabs integration, you can analyze feedback alongside calls, tickets, surveys, and social — so product, marketing, and support teams get a full picture of what customers are saying and why.
Why integrate ElevenLabs with Resonaa?
ElevenLabs AI agents handle thousands of calls — each one holds sentiment, failure modes, and resolution patterns. Without structure, that voice stays in raw transcripts.
- Import ElevenLabs AI agent calls for quality and VoC analysis
- Score every AI conversation for resolution, sentiment, and latency
- Unify AI voice feedback with human support and sales channels
- Improve agent prompts with real failure and success patterns
- Track cost, duration, and conversion metrics per agent
Whether you are launching a feature, improving support, or building your product roadmap, the ElevenLabs integration ensures customer voice shows up where decisions are made.
How the ElevenLabs <> Resonaa integration works
Connect ElevenLabs via API. Resonaa pulls call recordings and transcripts, analyzes conversation quality, and surfaces themes — so you can optimize AI voice agents with real customer data.
ElevenLabs <> Resonaa Integration use cases you'll love
Go beyond vanity metrics. Here are sample reports teams build in Resonaa:
Agent Quality
Monitor AI call resolution rates and customer satisfaction.
Prompt Optimization
Find where agents misunderstand or fail customers.
Cost Analysis
Track per-call cost and efficiency across agents.
Handoff Patterns
Understand when AI should escalate to humans.
Competitor Mentions
See how often competitors are referenced and in what context.
Feature Requests & Ideas
Capture suggestions that show up repeatedly in customer feedback.
What you'll need to get started with the ElevenLabs <> Resonaa Integration
- An active ElevenLabs account with API access
- Call recording and transcript export enabled
- Resonaa admin permissions
Getting the ElevenLabs <> Resonaa Integration set up
- In Resonaa, go to Integrations
- Search for ElevenLabs and open the setup page
- Authorize ElevenLabs and confirm permissions
- Choose what to sync and configure field mapping if needed
- Confirm permissions and finish setup
- That's it — you'll start seeing ElevenLabs feedback inside Resonaa shortly.
What metadata is included in the ElevenLabs <> Resonaa Integration?
- Call ID, duration, and cost
- AI agent identifier and model
- Full transcript with sentiment
- Latency and interruption metrics
- Resolution status and handoff reason
Frequently asked questions
What is the Resonaa ElevenLabs integration?
ElevenLabs is a critical source of real, unfiltered customer voice. With Resonaa's ElevenLabs integration, you can analyze feedback alongside calls, tickets, surveys, and social — so product, marketing, and support teams get a full picture of what customers are saying and why.
How does Resonaa integrate with ElevenLabs?
Connect ElevenLabs via API. Resonaa pulls call recordings and transcripts, analyzes conversation quality, and surfaces themes — so you can optimize AI voice agents with real customer data.
Why should I integrate ElevenLabs with Resonaa for voice of customer?
ElevenLabs AI agents handle thousands of calls — each one holds sentiment, failure modes, and resolution patterns. Without structure, that voice stays in raw transcripts. Import ElevenLabs AI agent calls for quality and VoC analysis Score every AI conversation for resolution, sentiment, and latency Unify AI voice feedback with human support and sales channels Improve agent prompts with real failure and success patterns Track cost, duration, and conversion metrics per agent Whether you are launching a feature, improving support, or building your product roadmap, the ElevenLabs integration ensures customer voice shows up where decisions are made.
What do I need to connect ElevenLabs to Resonaa?
An active ElevenLabs account with API access Call recording and transcript export enabled Resonaa admin permissions
How do I set up the Resonaa ElevenLabs integration?
In Resonaa, go to Integrations Search for ElevenLabs and open the setup page Authorize ElevenLabs and confirm permissions Choose what to sync and configure field mapping if needed Confirm permissions and finish setup That's it — you'll start seeing ElevenLabs feedback inside Resonaa shortly.
What metadata does Resonaa capture from ElevenLabs?
Call ID, duration, and cost; AI agent identifier and model; Full transcript with sentiment; Latency and interruption metrics; Resolution status and handoff reason
What use cases does the Resonaa ElevenLabs integration support?
Agent Quality: Monitor AI call resolution rates and customer satisfaction. Prompt Optimization: Find where agents misunderstand or fail customers. Cost Analysis: Track per-call cost and efficiency across agents. Handoff Patterns: Understand when AI should escalate to humans. Competitor Mentions: See how often competitors are referenced and in what context. Feature Requests & Ideas: Capture suggestions that show up repeatedly in customer feedback.
