Your customers are
telling you everything. Resonaa listens.
Every call, meeting, ticket, email, chat and AI-agent conversation — turned into structured themes, objections, needs and opportunities that flow straight into your CRM and CDP.
Resonaa is a Voice of Customer analytics platform that listens across every customer conversation — calls, meetings, tickets, emails, chat, and AI agents — extracts structured signals (themes, objections, needs, opportunities, sentiment), and routes them directly into your CRM and CDP. No manual tagging. No disconnected dashboards.
Every customer conversation, decoded
Resonaa reads every word, every pause, every objection — and turns it into structured signals your team can act on immediately.
Pricing pushback, trust worries, competitor mentions, timing hesitations — detected, categorized and tallied across every conversation.
Feature asks, integration gaps, workflow blockers — clustered by topic and ranked by how often customers are actually asking.
Buying signals, expansion cues, renewal confidence and churn risk — scored per account so your revenue team knows who to call first.
Six signal layers from every conversation
Each customer interaction is parsed into structured layers of intelligence. You pick which ones flow to which tool.
Resonaa surfaces the themes driving every channel so product, marketing, and CS work from the same truth.
Listen everywhere your customers are talking
Calls, meetings, tickets, emails, chats, AI agents — all unified into one Voice of Customer layer, automatically.
Sales calls, support calls, contact center conversations — transcribed and analyzed with speaker-level intent, objections and sentiment.
Zoom, Google Meet, Microsoft Teams — the discovery call, the renewal review, the onboarding session. Every meeting becomes structured VoC data.
Support history analyzed for frustration patterns, repeat issues, and unmet product needs — without waiting for a CSAT survey.
Inbound and outbound threads parsed for objections, needs, sentiment and buying signals — linked back to the right customer record.
WhatsApp, chatbots, social DMs, live chat — messaging conversations that usually disappear now land in your VoC layer automatically.
Transcripts and outcomes from your voice and text AI agents feed the same VoC pipeline as your human-led conversations.
Plug into every tool your customers actually talk through
Resonaa ingests conversations from the calling, meeting, ticketing, email, messaging and AI-agent platforms your team already uses — no data migration needed.
Calls & contact centers
Sales calls, support calls, and contact-center conversations — ingested with speaker, transcript and sentiment.
Aircall
Genesys
Maqsam
ZIWOMeetings
Discovery calls, QBRs, onboarding sessions — joined, transcribed, and parsed into VoC data.
Zoom
Google Meet
Microsoft TeamsHelpdesks & tickets
Support history parsed for frustration patterns, repeat issues and unmet product needs.
Zendesk
Freshdesk
Zoho Desk
OdooEmail & inboxes
Inbound and outbound threads parsed for objections, needs, sentiment and buying signals.
Messaging & social
WhatsApp, Meta channels, live chat and DMs — channels that used to disappear now feed VoC.
WhatsApp
Slack
Freshchat
Respond.io
ChatbaseAI voice & text agents
Transcripts and outcomes from your AI agents feed the same VoC pipeline as human conversations.
ElevenLabs
VAPI
Retell AI
Bland AIEvery detected signal flows straight into the systems your team already uses
From a spoken objection to a CRM field, a pipeline stage update, a workflow trigger or a CDP event — automatically and in near real time.
Write signals back to the right customer record — no manual logging.
Move deals forward or flag at-risk accounts based on what was said.
Trigger follow-ups, alerts, and playbooks the moment a signal is detected.
Stream events to Segment, mParticle, Snowflake — activate downstream.
Push VoC signals into every activation tool you already own
Resonaa speaks the native format of every major CDP, data warehouse, and CRM — so marketing, data, and revenue teams can activate customer voice, not just store it.
Turn Voice of Customer into first-party audience data.
Stream structured VoC events into Segment — themes, objections, intent scores, sentiment shifts — ready to route to every downstream destination.
Objection detected, need captured, intent scored — each becomes a Track or Identify call tied to the customer profile.
Build audiences like "mentioned pricing objection last 30 days" or "asked for SSO" with no manual tagging.
Segment routes VoC audiences to ad platforms, email, in-app messaging, and data warehouses automatically.
Marketing stops guessing what customers want. Revenue operates on real signals, not form fields.
Activate VoC signals in every tool your team already owns
Resonaa ships a structured VoC stream into your CDP, data warehouse, CRM, and activation tools — so marketing, data and revenue teams can act on customer voice, not just store it.
Customer data platforms
Stream structured VoC events into your CDP — themes, objections, intent, sentiment — ready for any destination.
Data warehouses
Purpose-built VoC tables delivered to your warehouse — ML-ready, BI-ready, joined on customer_id.
CRMs & revenue stack
Write VoC signals as native fields, timeline activity, and list memberships on the records you already own.
Activation & analytics
Personalize messaging, email, and in-app experiences on what customers actually say.
Braze
Mailchimp
CleverTap
Customer.ioOne VoC layer. Four teams suddenly smarter.
When customer voice flows into the right system with structure, every team works from the same truth — and moves faster because of it.
Product & engineering
Prioritize the roadmap on real demand. See which feature requests are pulling the most revenue and which friction points are driving churn.
Revenue & CS
Catch churn risk before it shows up in billing. Spot expansion signals the moment a customer hints at them. Walk into every renewal call with the full picture.
Support & CX
See which issues keep repeating, which channels frustrate customers most, and which agents consistently turn negative sentiment around.
Marketing & data
Activate VoC audiences in your CDP. Build segments from what customers actually say, not what you guess they want. Personalize with real evidence.
Ask anything about the voice of your customers
Resonaa reads every conversation, every signal, every channel — and gives your team one clear answer in seconds. No SQL, no dashboards to build.
What are the top 5 objections this quarter and which accounts raised them?
1. Pricing (38 mentions) — Acme Co, Globex, Initech. 2. Integrations (22) — mostly mid-market. 3. Security / SSO (14) — all enterprise. 4. Timing / Q4 budgets (9). 5. Competitor X (7) — open to switching. Full account list + quotes in the attached report.
Questions teams ask before rolling out VoC
What Resonaa extracts, how it connects, where the data goes, and how fast it moves.
Voice of Customer analytics is the practice of extracting structured signals — themes, objections, needs, opportunities — from everything your customers say across every channel. Resonaa does it automatically using AI, so no one has to tag conversations manually.
Themes, objections, concerns, needs, feature requests, opportunities, intent scores, sentiment, emotion, competitor mentions — each as its own structured field linked back to the customer record and the original transcript.
Calls, meetings, support tickets, emails, chat and messaging conversations, and AI voice + text agents. If the customer says it, Resonaa captures it.
Yes. Resonaa has native connectors for Segment, mParticle, RudderStack, Snowflake, BigQuery, HubSpot, Salesforce, and more. Every extracted signal can stream out as an event or as a field on the customer record.
Signals are extracted during or immediately after the conversation. Most events reach the CRM and CDP in seconds, not hours.
Yes. Resonaa handles conversations in English, Arabic, French, Spanish, Portuguese, and more — signals are extracted consistently regardless of language.
Every signal comes with a confidence score and a citation — the exact quote and timestamp from the source. Low-confidence extractions can be routed to a review queue before syncing downstream.
SOC 2, GDPR-aligned data handling, per-company encryption at rest, and full audit logs. VoC data stays inside your tenant and is never used to train shared models.
Your customers are already telling you everything.
Start listening with structure, and watch every team move faster.