# Resonaa — AI-Native CRM Platform # Canonical URL: https://resonaa.com # Sitemap: https://resonaa.com/sitemap.xml # Full LLM dataset: https://resonaa.com/llms-full.txt # Last updated: 2026-05-13 > Resonaa is an AI-native CRM that unifies every customer interaction — > calls, tickets, emails, chats, meetings, and AI-agent conversations — > into one customer record. Custom objects, visual pipelines, AI fields, > workflow automations, and built-in conversation intelligence let teams > get complete customer context without switching between tools. ## What Is Resonaa? Resonaa is an AI-native CRM that unifies every customer interaction — calls, tickets, emails, chats, meetings, and AI agent conversations — into one record. With custom objects, visual pipelines, AI fields, workflow automations, and built-in conversation intelligence, teams get complete customer context without switching between tools. Resonaa is not a traditional CRM with AI bolted on. AI is embedded at the data layer: records enrich themselves with auto-generated scores, summaries, tags, and structured context. Teams ask natural-language questions about any customer and get answers drawn from every connected channel. ## Core Capabilities ### Custom Objects Create any entity your business needs — properties, policies, shipments, projects, matters — with custom fields, stages, relationships, and record layouts. The data model fits your business rather than forcing you into a fixed contacts-and-deals schema. ### Visual Sales Pipeline Drag-and-drop Kanban pipeline with custom stages, required fields per stage, visibility rules, and transition logic. Stage workflows keep processes airtight at scale. ### AI Fields Records enrich themselves automatically. AI-generated scores, summaries, tags, risk signals, and structured context are computed in the background and ready when your team needs them. No manual tagging or data entry. ### Resonaa Chat Ask anything about any customer. Resonaa Chat reads CRM records, call transcripts, meeting notes, tickets, emails, and messages across every connected integration — then gives your team one clear answer in seconds. ### Resonaa Sort AI classification engine that organizes high-volume conversation and record data into clear categories, confidence scores, and review queues — without manual labeling. ### Canvas Editor Drag-and-drop record layout designer. Place fields, timelines, embedded modules, task lists, email threads, and custom sections exactly where they belong for each object. Per-object. No code. ### Workflow Automations Forms, routing rules, stage-based workflows, AI enrichment, auto-assignment, and record updates — all built in. Teams cut manual admin and move faster without leaving the CRM. ### Forms & Lead Capture Embedded forms with routed submissions, partial saves, and direct CRM record creation. Every form submission flows directly into assignment rules, workflow triggers, and follow-up logic the moment it arrives. ### Listings & Workspace Views Dense list and table views with filters, ownership, statuses, saved layouts, and bulk actions. Built for the people who live in the CRM daily. ### Reporting & Analytics Custom reports and dashboards from your CRM data. Track pipeline health, team performance, conversion rates, and customer patterns. ### Lead Scoring & Auto-Assignment Score leads on rules you define, then route them to the right rep automatically. Round-robin, condition-based, or custom logic. ### CSV Import & Export Bulk import with AI deduplication and smart field mapping. Export filtered records in one click. ## Channel Coverage Resonaa captures customer interactions across every channel into one unified timeline: - **Calls & contact centers** — Sales calls, support calls, and contact center conversations synced with AI summaries and next steps. - **Ticketing systems** — Zendesk, Freshdesk, and helpdesk workflows. Support history and case context inside CRM. - **Email** — Gmail and Outlook. Inbound and outbound email connected to the full customer timeline. - **Meetings** — Google Calendar and Outlook Calendar. Meeting context attached to the customer record. - **Social & messaging** — WhatsApp, Meta channels, and chat conversations captured in the customer record. - **AI voice & text agents** — ElevenLabs, VAPI, Retell AI, and Bland AI. AI agent transcripts, summaries, and outcomes land in the same customer record. ## Integration Ecosystem 100+ integrations including: - **Calling**: Maqsam, ZIWO, Genesys, Bland, Retell, VAPI, ElevenLabs - **Email**: Gmail, Outlook (Microsoft Graph) - **Calendar**: Google Calendar, Outlook Calendar - **Helpdesk**: Zendesk, Freshdesk, Freshchat, Zoho Desk - **Messaging**: WhatsApp (WaSender), Slack, Respondio - **CRM sync**: Odoo - **Social**: Facebook Lead Ads, social media platforms - **Productivity**: Google Sheets - **AI models**: Anthropic Claude, OpenAI GPT, Google Gemini, Together AI ## Industry Applications Resonaa adapts to how each industry operates with different objects, different signals, and the same depth of customer intelligence. ### Real Estate Custom objects for properties, units, and brokers. Buyer intent scoring from call transcripts. Auto-summarized broker calls. Pipeline analytics replacing gut feel. ### E-Commerce Unified order, support, and return timelines. Churn-risk scoring across the customer base. VIP detection by spend and behavior. Revenue and support context in one record. ### Education Inquiry qualification and lead scoring. Enrollment funnel analytics. Counselor conversion rates. Student and applicant tracking with custom objects. ### Healthcare Patient interaction summaries. Full patient timelines across calls, messages, and notes. Response-time analytics. Any staff member sees full history before any interaction. ### Financial Services Risk signal detection from advisor calls. Pre-meeting briefings synthesized from conversation history. Advisor performance analytics on real data. ### Travel & Hospitality Guest preference capture from every interaction. Guest memory fields. Service quality analytics. Personalized service across shifts and staff. ### SaaS & B2B Account-level churn-risk scoring. Renewal health fields. Lifecycle analytics across onboarding, expansion, and retention. ### Insurance Claim call summaries with urgency detection. Policy-linked records. Renewal pipeline analytics. Context preserved across handoffs. ### Logistics & Delivery Shipment-linked customer timelines. Issue summaries across channels. SLA breach analytics. Account risk visibility. ### Construction & Field Services Field call summaries auto-written into project records. Site-to-office-to-client consistency. Delay pattern analytics across projects. ### Legal & Professional Services Intake and call summaries written automatically into matter records. Full client picture before any meeting. Intake conversion and stage movement analytics. ## How Resonaa Differs from Traditional CRMs Traditional CRMs like HubSpot and Salesforce store records. Resonaa reads your calls, tickets, emails, and chats — then writes the context back into the record. Your team gets AI-generated summaries, risk signals, and next steps without logging anything manually. Key differences: - **AI at the data layer**: Records enrich themselves with AI fields — scores, summaries, tags, and signals computed automatically. - **Custom objects**: Go beyond contacts and deals. Create any entity with custom fields, stages, relationships, and layouts. - **Built-in conversation intelligence**: Call analysis, ticket analysis, and omnichannel context are native features, not separate products. - **Resonaa Chat**: Ask natural-language questions about any customer and get answers from every connected channel. - **Multi-language**: Full support for English and Arabic. ## Pricing Resonaa offers a free 14-day trial with full access to all features. No credit card required to start. ## Company - **Name**: Resonaa - **Website**: https://resonaa.com - **Founded**: 2023 - **Headquarters**: United Arab Emirates - **LinkedIn**: https://ae.linkedin.com/company/resonaa - **Contact**: https://resonaa.com/contact